This Cookie Policy forms part of the Tictrac Privacy Policy. It explains what cookies are used on the Tictrac website at www.tictrac.com (the "Site"), why they are used, and how you can control their use.

Cookies are small text files that websites often store on computer hard drives or mobile devices of visitors to their sites. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

A cookie contains a unique number, which is used to recognise your computer when a user of your computer or mobile device returns to a website that it has visited previously. We use cookies to enhance the online experience of our visitors (for example, by remembering your preferences and letting you navigate between pages efficiently) and to better understand how the Site is used. Cookies may tell us, for example, whether you have visited the Site before or whether you are a new visitor.

There are two broad categories of cookies – 'first party cookies' and 'third party cookies':

  • First party cookies are cookies that are served directly by the website or mobile device operator to your computer. They are used only by the website operator to recognise your computer or mobile device when it revisits that site.
  • Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer or mobile device when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are 'session cookies', meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. They can be used by websites to recognise your computer when you open your browser and browse the Internet again.

The Site serves only the following cookies to your computer or mobile device:

Cookie(s) Who serves them What they do
Essential website cookies Tictrac These cookies are necessary to provide you with services available through this website and to use some of its features, such as access to secure login areas. Without these cookies services you have asked for, like secure account pages, would not be possible.
Performance and functionality cookies Zendesk (more information available here) These cookies enhance the performance and functionality of our website but are non-essential to its use. However, without these cookies, certain functionality (like user feedback functionality) may become unavailable.
Analytics and customisation cookies Google (more information available here) These cookies collect information that is used either in aggregate form to help us understand how the website is being used or how effective are marketing campaigns are, or to help us customise the website for you.
Social networking cookies Facebook (more information available here) and Twitter (more information available here) These cookies are used to enable you to share pages and content that you find interesting on our website through third party social networking websites.

You can block cookies by changing your browser settings so that cookies from the Site cannot be placed on your computer or mobile device. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above. Please note that if you choose to refuse cookies you may not be able to use the full functionality of the Site.

Further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.